Support

Efatah support is handled by e-mail: support@santolingo.com.

Before writing, check whether the answer is already in the help center.

How to ask for help

To get a faster answer, please include:

• the app version (in Settings) and whether you use an iPhone or Android, with the OS version;
• what you were doing, what happened and what you expected to happen;
• a screenshot, if it helps show the problem.

We answer on business days, usually within five business days. Efatah is made by a small team, and support is answered by the people who build the app.

Frequently asked questions

Do I need an account?

No. Efatah has no sign-up or login. Everything you study stays on your device.

How do I delete my data?

Uninstall the app. There is no account and no data of yours on our servers. Details under data and deletion.

Does the app work offline?

Yes, once the content of your chosen course is downloaded. The internet is used only to download and update content.

The camera does not recognize the card

Check that the camera permission is enabled in your device settings, bring the card closer under good lighting and avoid glare. If it persists, write to support with a photo of the card.

I found a security issue

Write to support@santolingo.com with the subject "security".