Report a problem

What to include so we can fix it faster, and how to report a security issue.

In the app (from the next version): Settings › Help › Report a problem or suggest an improvement, the “⋯” menu of a piece of content, or by shaking the phone. The app attaches the technical context and, if you want, a screenshot you can check and black out before sending.

To report a problem, write to support@santolingo.com and include:

• the app version (in Settings) and whether it is an iPhone or Android, with the system version;
• the course you were using (for example, English → Spanish);
• what you were doing, what happened and what you expected;
• a screenshot, if it helps.

Never send passwords or payment details by email. Many questions are already answered here: try the search in the help center.

Found a security issue? Write to the same address with the subject “security”.